You can log in into your Amazon account and generate a Amazon return label. It could be a tablet battery problem. Is there a way I can get this to work in dual screens? Can I add a signature panel on the tablet for Excel or Word files? Finally, download the latest version driver to see if this helps. That is why the Pen Pressure functions are greyed out.

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Is it any good? This pen features two buttons and level pressure sensitivity for thickness during drawing or writing.

But in Mac, how to find such a file? Whenever I would touch the tablet pen to the tablet itself, and I hold still, the cursor keeps jumping around. It is brand new, I bought it from Amazon, tbalet do I get a replacement? The pen program works automatically when starting your laptop, the icon would display on the bottom of the right corner, close it then you can tab,et the paint application.

The cordless pen has level pressure sensitivity but it does not support pressure sensitivity adjustment. Making full-use of high-quality materials, plus an extra-large x pixel graphical LCD showing a clear 5-line data display.


If you want to resume it, just click ii608x the icon. Unfortunately, the PenDrawer App only works with Windows. What is your global warranty on your products?

Genius Product Support – MousePen iX

Why does the tablet battery die so quickly? This is normal when using it.

I need a service manual to check for potential problems, so can repair it ourselves. When the pen is on the tablet, the blue light comes on.

Tablet display keeps blinking, mouse and pen are not working. There will be an icon in the Program List after installation.

The tablet cursor on the screen moves randomly, why? If the problem is the same, it should be a problem with the tablet or pen.

Genius Mousepen i608X 6″ x 8″ Graphics Tablet (Incl Pen & Mouse)

What is the license key of Adobe CS4 Photoshop? Please contact us for a suitable alternative. You could use the pen and mouse as an alternative. If unsure, contact customer support for assistance. This graphics tablet is suitable for both Windows and MAC users alike. Customers who bought this item also bought.

After I installed the driver and app, the pen program creates interference. Once the tablet gets disconnected from USB, or after long periods of inactivity, it loses pressure sensitivity.


We never stop improving our operation by always putting our customers – and their needs – first. The problem is only solved by resetting the machine, why? Unfortunately, we do not offer global warranty on our products.

Genius Mousepen iX 6″ x 8″ Graphics Tablet (Incl Pen & Mouse)

Our business philosophy is simple: Please installed the latest drivers and change a new battery, if the product needs driver and battery. However, it cannot be turned on anymore. Can anything be done about this? Go to the Pen Pressure Tab,et to test it, if it is normal the problem is in your paint program, not the tablet. I bought a Genius product seven days ago.

Just click the pen on any of the 29 programmable shortcut keys for instant tablft to Office and Internet functions.