Have you tried putting the phone into safe mode and then connecting it to the PC? Let us know the results. Based on everything else you’ve tried, my impression is that there is a problem with that phone and you’ll need to contact Motorola or Verizon for a replacement. The phone is in MTP mode. Home Questions Tags Users Unanswered.
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Message 6 of When I connect my Razr it says the device driver software not successfully installed.
Register Sign In Help. All Forum Topics Next Topic. After installing it, the program looks for new device software. Under device manager it says device cannot start error code The USB debugging option has been on since I started troubleshooting the problem.
usb connection mode – Motorola Razr MTP error – Android Enthusiasts Stack Exchange
[q] mtp driver motorola droid razr m xt907
The third option “Software installation” is grayed out, but in the “ON” position. Just for grins, have you tried connecting the problem phone to a different computer? Tmp Required, but never shown.
Now, plug the phone in again and see how the computer reacts. I am just a volunteer who happens to be a Moderator.
Home Questions Tags Users Unanswered. Bruce 1 1 1. However, the phone will show that it is charging, when plugged in. I should mention that the phones were purchased at the same time, are carbon copies, minus thier contents, and the ktp phone recently had a factory reset.
Based droud everything else you’ve tried, my impression is that there is a problem with that phone and you’ll need to contact Motorola or Verizon for a replacement.
I’ve used multiple USB cords, verified they work with the first phone, and tried them on the second phone with no results.
I have this question too. The first thing to check is to go to Windows Update and install any relevant updates for your computer.